Return and Exchange Policy
Please make note of the following basic, industry-standard limitations for returns and exchanges. All eligible returns and exchanges are accepted without question. No need to explain why you're returning. I get it. Not everything works for everyone.
That said, please acknowledge the following restrictions:
- All returns, assuming they adhere to the policies herein, are subject to a $5 per item restocking fee most of the year, except for during the busy season, August - December, when the stocking fee is $10 per item.
- Please be sure you are checking your size against the size chart and SIZING DOWN, which is almost always the right thing to do. 99% of my returns are people wanting a smaller size.
- There is no restocking fee for direct exchanges. Please contact me first to be sure that the new item you want is in stock, however. I will put that item on hold for you and ship it out as soon as you provide tracking on the return. (My email address: email@example.com). If you don't provide me with tracking, it's best to write the word EXCHANGE on the outside of your return so I can process it as soon as it arrives.
- Hair accessories may not be returned or exchanged, unless there is a defect.
- Shipping is not refunded, unless there was a mistake on my end.
- All sale items discounted 40% of more are eligible for exchange or store credit only.
- All full price items, or minimally discounted items (less than 40%), are eligible for refund as long as the return is postmarked within 15 days of delivery.
- Any item returned outside of the 15-day window is eligible for exchange or store credit ONLY.
You are responsible for the expense of returning your item for exchange or refund UNLESS the return is a result of an error (you received an incorrect or defective item, etc). There is no need to send via FedEx, UPS, or any other expedited method. Standard postage shouldn’t be more than $5.
You can expect to receive your refund with 2-5 business days upon receipt of the returned item.
To return an item, simply send it back to:
Attn: Mercer Black
1073 Maryland Street
Grosse Pointe Park, MI 48230
Be sure to note your order number somewhere on the package, or include the original packing slip/receipt inside.